Terms and Conditions

SMS Messaging Program

This campaign sends SMS Notifications, Alerts & Occasional Marketing Communication to customers who have opted in to receive SMS notifications.

You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to bbaritell@gmail.com.

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.

For privacy-related inquiries, please refer to our privacy policy.

1. Services

CNY Hot Water Experts provides water heater repair, replacement, diagnostic, and emergency service (“Services”) as described on our website and other communication channels. We reserve the right to modify, suspend, or discontinue any Service at any time without notice or liability.

2. User Obligations

By using our Services, you agree to:

• Provide accurate and complete information when filling out forms or communicating with us.
• Use our Services only for lawful purposes and in compliance with all applicable laws and regulations.
• Refrain from reselling, redistributing, or misusing our Services without prior written consent.

3. Payment Terms

Fees for Services are outlined on our website or in your agreement with us. Payments must be made in full and on time as specified in the agreement. We reserve the right to suspend or terminate Services if payment is not received. All payments are non-refundable unless explicitly stated otherwise.

4. Limitation of Liability

To the fullest extent permitted by law:

• CNY Hot Water Experts is not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our Services.
• We do not guarantee the accuracy, completeness, or timeliness of any information provided through our Services.
• Your sole remedy for dissatisfaction with our Services is to discontinue use.

5. Intellectual Property

All content, materials, and intellectual property associated with our Services, including but not limited to text, graphics, logos, and software, are owned by CNY Hot Water Experts or our licensors. Unauthorized use of any content is strictly prohibited.

6. Privacy

Our use of your personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms. By using our Services, you agree to the terms outlined in the Privacy Policy.

7. Termination

We reserve the right to terminate or suspend your access to our Services at our sole discretion, without notice, for any reason, including but not limited to violation of these Terms.

8. Indemnification

You agree to indemnify, defend, and hold harmless CNY Hot Water Experts, its affiliates, and employees from and against any claims, liabilities, damages, losses, or expenses arising from your use of our Services or violation of these Terms.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of New York. Any disputes arising from or related to these Terms or our Services shall be resolved exclusively in the courts of Onondaga County, New York.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our Services constitutes acceptance of the updated Terms.

11. Contact Information

If you have questions about these Terms, please contact us at:
Email: bbaritell@gmail.com
Phone: +1 315-415-5718
Address: 306 Tecumseh Rd, Syracuse, NY 13224